Returns Policy

Need to return an item to us? 

1. Email info@badbthelabel.com with your order number and the item you are looking to return

2. Once we receive your email you will be contacted by a member of our team with instructions on returning your item

Returns Policy 

If you are making a return, here are a few things you should know:

For items purchased at full price (i.e. not sale items) we are happy to provide a full refund for your item(s) up to 28 days from your date of purchase

When making a return, keep in mind

• You must provide proof of purchase for example, a receipt and/or order number

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable

• Once you have completed your return, you are responsible for keeping note of your tracking number.

• Products must be returned within 28 days of receiving your order

• Products must be unworn, unused and unwashed with all tags attached

• Refunds can only be made onto the original payment method used

• Exchanges are not included in our returns policy

• Separate orders cannot be returned together - this will only cause delays in processing your return

 

Once we have received your items for refund, they will be inspected and you will receive an email if you are eligible for a refund. If you are eligible for a refund, then this will be processed within 7-10 working days of confirmation

 

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Then contact your bank. Often there are some processing time before a refund is posted. Weeks and bank holidays may also result in delayed refunds.

• If the fund are still not showing in your account please contact us on info@badbthelabel.com

Covid-19 Update: Please note that due to the current restrictions relating to Covid-19, in some instances it is taking 7+ days to receive and process your return. We appreciate your patience!

We understand that you can't always get the size right (and sometimes you change your mind!) so we've made sure we have options for you for both returns & exchanges!